Comments on: Don’t lock yourself out of on-line banking (NatWest) http://www.lifeingalicia.com/lig/archives/74 Galicia life and experiences as seen from Mer near Sober Thu, 21 Aug 2008 23:19:35 +0000 http://wordpress.org/?v=2.0.6 by: lifeingalicia http://www.lifeingalicia.com/lig/archives/74#comment-1634 Wed, 30 Apr 2008 20:31:14 +0000 http://www.lifeingalicia.com/lig/archives/74#comment-1634 Hi Colin, always good to hear about positive experiences. Yes, I screwed up, but it's different if one does it on "home" turf or abroad. In the UK I could just pop into the branch and I would get mail the next day. Here it's a bit different and it might, just might catch you out like it did me. It's just the sheer frustration but it's also an experience. Take care and thanks Martin Hi Colin, always good to hear about positive experiences. Yes, I screwed up, but it’s different if one does it on “home” turf or abroad. In the UK I could just pop into the branch and I would get mail the next day. Here it’s a bit different and it might, just might catch you out like it did me. It’s just the sheer frustration but it’s also an experience.

Take care and thanks
Martin

]]> by: Colin http://www.lifeingalicia.com/lig/archives/74#comment-1633 Wed, 30 Apr 2008 15:49:41 +0000 http://www.lifeingalicia.com/lig/archives/74#comment-1633 I have used First Direct for years without the slightest delay or problem. But maybe this is because it's a personal account and I was using it in the UK before I came here. Of course, I need to have my security details to hand whenever I talk to them or when I use the internet. When they did make a mistake a year or two back, they sent a fulsome apology and a cash sum to compensate, even though it hadn't cost me anything. Don't know if they do business accounts but their HSBC parent surely does. I have used First Direct for years without the slightest delay or problem. But maybe this is because it’s a personal account and I was using it in the UK before I came here. Of course, I need to have my security details to hand whenever I talk to them or when I use the internet. When they did make a mistake a year or two back, they sent a fulsome apology and a cash sum to compensate, even though it hadn’t cost me anything. Don’t know if they do business accounts but their HSBC parent surely does.

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